FAQ

A digital vignette or e-vignette is an online alternative to a traditional sticker vignette. Contrary to a toll sticker, a digital vignette functions entirely online and requires no gluing or placing it on the windscreen of a vehicle.

You should check your route before hitting the road in a certain country. If you plan to use toll roads, you will need a vignette to travel without any issues. Check if the country you want to visit has introduced the vignette system.

Most vignette countries use camera systems that verify whether a passing vehicle has a valid vignette. Drivers who travel on roads subject to a toll payment should expect a financial penalty. The fines differ from country to country.

A vignette road is a motorway, expressway, or another particular road section requiring an active vignette. Driving on toll roads without a valid vignette may result in imposing a fine.

The available types of vignettes may differ depending on the country. Typically, you can get a vignette for one week, one month, or a whole year. There is one country, Switzerland, where there is only an annual vignette that must be obtained even for a short-term trip.

Vignettes are available at vignette sales points located near the country's borders, such as petrol stations, self-service kiosks, or online stores. The most convenient method is purchasing a digital vignette online.

Purchasing a vignette online saves time. You can complete the order process within a couple of minutes using your mobile phone, laptop, or any other electronic device with Internet access. Besides the easy purchasing process, digital vignettes involve no gluing the toll sticker to the vehicle's windscreen.

An e-vignette is linked to the number plate, not to the particular vehicle. All vehicle details are stored in the online system, which is why vignette controllers can easily verify vehicles driving without toll payment.

Since there is no cooling-off period before an e-vignette becomes active, you can use it just after receiving the vignette confirmation via email or from the date selected in the online calendar. The purchase confirmation should be sent within 20 minutes up to an hour after completing the payment.

We accept all major methods of online payment. You can cover the fee with a credit card, SOFORT, Klarna, etc.

Should you need an invoice for your vignettes, don't hesitate to contact us at support@vignetteexpress.com.

All customers are entitled to contract withdrawal within 14 days from the date it is concluded without providing any reason. Please note that products already activated or used are non-refundable and non-returnable.

Changing your vignette order is possible as long as the start date of your vignette has not occurred yet. Please get in touch with our support team no later than 5 hours before your vignette becomes active.

Printing out your vignette confirmation is unnecessary since all your vehicle's details will be stored in the online system. However, you may save its digital copy on your mobile device.